Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to guarantee you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software and/or digital media products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be considered:

Physical media with obvious signs of use—like, books, prints, and;
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be initiated to your credit card or original method of payment, within 15 days of processing.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@bocasfloatingbar.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded (but may be eligible for store credit under certain circumstances).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@bocasfloatingbar.com and send your item to the applicable address below in the “Shipping Returns” section.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. (Functionality not yet available.)

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

By default, the return address is based on where your package shipment was fulfilled (check your packages’ shipping details):

Packages sent out from our US and Mexico facilities are returned to 217 Wrangler Drive, Coppell, Texas 75019.

Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

Packages sent out from our Latvian facility are returned to Lidostas Parks, Marupes novads, Latvia LV-2167.

Packages sent out from our Spanish facility are returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages sent out from our UK facility are returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

In general, returns should be addressed to “The Floating Bar Returns” for any of these destinations. These addresses are to be used only for product returns. Any/all other communication should be made directly with The Floating Bar at shop@bocasfloatingbar.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if return is sent COD.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What happens to the returned items?

There are a few reasons an order may be returned, but most often, it’s due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the end customer.

If a product is returned, it’ll be shipped back to our facility, and we’ll place any unopened/unused items in temporary returns storage up to 30 days in case that exact item is ordered by another customer. We’ll notify you about the return via email.

During these 30 days, you may provide us with new instructions for how you would like to proceed or change the shipping address if you wish to have the product reshipped.

By the end of the 30 days period, all unclaimed returns will go to charity.

When reshipping your order, new shipping charges will be applied.
Any returns that occur because of an error on our part will be handled at our expense. However, if your return is not due to an error on our part, we’ll place a new order that you’ll have to pay for.